The Hip Arthroscopy Clinic is an outpatient clinic providing consultations, diagnostics and treatment of hip conditions. The Clinic is based at the BMI Meriden Hospital, Clifford Bridge Road, Coventry CV2 2LQ. Our registered office is Fulford House, Newbould Terrace, Leamington Spa CV32 4EA.
The General Data Protection Regulation (GDPR) sets out the basis upon which an individual’s data can be obtained and used. The purpose of this Privacy Notice is to explain how the The Hip Arthroscopy Clinic and our staff will manage, in compliance with the law, any personal data that we collect about you when you contact us, or use our services.
If you would like to contact us about any of the information contained within this Privacy Notice you can contact our Data Protection Lead, Emma Whitley by email at firstname.lastname@example.org or telephone on 01926 403529.
We collect information about you when you contact us about our services, make an appointment with us, undergo investigations and/or treatment or are referred to us by another medical professional. The information we collect can include the following:
In order to support your care, Hip Arthroscopy Clinic and our clinicians maintain records about you. The records may be processed by any member of the following teams:
In certain circumstances, patient data may be processed by third party typists, phone answering service, medical billing company and/or credit control or debt recovery agency.
To ensure you are receiving care according to your clinical needs, we will use information about you to enable us to arrange appointments with the appropriate clinicians, hospitals and/or other facilities for consultation, investigations and/or treatment. If you have been referred to us by another medical or allied professional, we may disclose details of your consultation/investigations/treatment to them where appropriate. You can ask for some information not to be shared but this may result in the delivery of your care being less efficient.
We will never market our services to you or pass on your information to a third party for marketing purposes. Each time we process your data we must have a lawful basis for doing so. The lawful basis for processing your data falls into two categories: contractual and the special category relating to health data. Under these lawful bases, your data may be used by The Hip Arthroscopy Clinic in the following ways:
Under the GDPR you have a number of rights with regard to how your personal data is handled. You have the right to request a copy of the information that we hold about you by making a Subject Access Request. For more information please email our Data Protection Lead, Emma Whitley at email@example.com, or write to us at the following address: The Hip Arthroscopy Clinic, BMI Meriden Hospital, Clifford Bridge Road, Coventry CV2 2LQ.
If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.
If you have concerns about the way in which we have handled your data please contact our Data Protection Lead, Emma Whitley at firstname.lastname@example.org. If you are not satisfied with our response to any complaint you may have made, you can complain directly to the Information Commissioner’s Office (ICO).
We take protection of your information very seriously. All information is held on password-protected systems or, where not stored on Company premises, secure dataservers located in the United Kingdom. All those involved in the processing of patient data at The Hip Arthroscopy Clinic are trained to do so in compliance with GDPR. Where we share your information with others, this is done securely by encrypted email transmission.
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We regularly review our Privacy Notice and will update this page as required. This Privacy Notice was last updated on the 15 Feb 2019.